The Five-Star Boss on Supervisor Validation

This podcasts offers an example of supervisor validation, a communication skill for bosses to defuse a frustrated team member. You'll hear an audio portion of a video that Dr. Nelson uses as part of his cross-culture training with the US military. You'll hear a boss (Nancy), validating an employee (Alan) discuss his consternation with a colleague. Then Dr. Nelson provides a quick review of the re-enactment. 

For more info on The Five Star Boss book: https://www.amazon.com/dp/1080222596